We're here to help

Write to us#

Email is the fastest way. We usually reply within a few days. Tell us what you did, what you expected and what happened instead, and add your phone model and the app version if you can. Screenshots help a lot.

Email support

Or write to evil.monkey.corporation@gmail.com. You can also send feedback from inside the app: Settings → Share & Feedback → Send feedback.

Keeping your progress#

If you started as a guest, your quests, emeralds and rewards live on that device only. Before you switch phones, reinstall or log out, sign in with Apple or Google in the app, and your progress follows you.

A guest has no sign-in to use on another phone, and we can't recover a guest account that was logged out or deleted. If you're already signed in, just sign in with the same account on the new phone.

Your data and account#

• Download your data: Settings → Export my data.
• Delete your account: Settings → Delete Account, or follow the steps on the deletion page if you can't open the app.
• What we collect and why: see the Privacy Policy.

Questify Premium#

• Restore a purchase: open the Premium screen in the app and tap Restore Purchases, signed in with the same Apple or Google account you bought with.
• Cancel a subscription: on iPhone, open Settings → your name → Subscriptions. On Android, open Google Play → your profile → Payments & subscriptions → Subscriptions. Deleting your Questify account doesn't cancel it.
• Refunds: Apple and Google handle them. On iPhone, use reportaproblem.apple.com; on Android, use the order page in Google Play. Not sure where to look? Email us and we'll point you there.

Prices, trials and renewal terms are shown in the app before you buy. The full rules are in the Terms.